2. Contracting parties
2.1. The Guest shall use the services provided by the Service Provider. If the Customer places an order for the Services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are fulfilled, become contractual parties (hereinafter: Parties).
2.2. If an order for the Services is placed by a third party (hereinafter referred to as the Agent) on behalf of the Guest, the terms of cooperation shall be governed by an agreement between the Service Provider and the Agent. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.
3. Means and conditions of using the service
3.1. The Service Provider will always send a written offer to the Guest upon oral or written request for quotation. without an obligation, ie without specifying an option term. Reservation on request, subject to availability
3.2. The Contract shall be entered into only with the written confirmation of the Guest’s written reservation sent by the Service Provider and shall be considered as a written Contract.
3.3. Oral reservations, agreements, modifications, or verbal confirmation by the Service Provider shall not be of contract value.
3.4. The Accommodation Contract shall be for a fixed period.
3.5. If the Guest leaves the room permanently before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.
3.6. Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may stipulate the reimbursement of the service already provided.
3.7. The condition of using the accommodation service is that the guests have to verify their identity in accordance with the legal requirements before occupying the room. No one can stay in the hotel without notice.
3.8. Modifications and / or additions to this Agreement require a written agreement signed by the Parties.
4. Starting and ending of the stay (check-in, check-out)
4.1. The Guest has the right to occupy the rented rooms from 2 pm of the day according to the agreement.
4.2. In case Guest fails to show up until 18.00 on the day according to the agreement, Service provider shall be entitled to withdraw from the agreement and to validate the full amount of the pre-payment as penalty, unless Parties have agreed on a later arrival time. In the absence of a prepayment or bank card guarantee, hotel rooms are cancelled by the hotel without prior notice on the day following the pre-payment deadline.
4.3. Guests must leave the room until 10.00 on the day of departure.
4.4. The hotel may provide early check-in and late check-out for a fee, subject to availability. If you wish to use this service, please inform our reception desk on the day before your arrival.
5. Extension of the accommodation
5.1. In order to extend the stay initiated by the Guest, the prior consent of Service provider is needed.
5.2. If the guest does not vacate his room until 10:30 on day that was set out as the day of check-out at check-in, and the Service provider has not consented to the extension of the stay, the Service provider is entitled to charge the room price for a further day, and at the same time Service provider’s service obligation ceases to exist.
6.1. The list prices of the hotel are always displayed on the information board located at the hotel lobby. Prices for other services are located at the given hotel section.
6.2. The Service Provider may change the advertised prices without prior notice (for example, due to package prices or other discounts). If the Guest has booked the accommodation and the Service Provider has confirmed it in writing, the Service Provider may not change this accommodation price. The current prices of the Service Provider can be found on the hotel website
Service provider provides best price guarantee. A basic condition for the validation of the guarantee is that the Guest has valid and confirmed reservation on the Service 4 You Hotel website and/or the official website of the hotel. A more favourable price is valid under the same terms and conditions as it was confirmed by the hotel. These conditions are as follows:
– applies to the same hotel
– the arrival and departure dates in the reservation are the same
– the number of guests and their age is the same
– the room type and the number of rooms are the same
– there is no difference between the quantity and the content of the other services ordered
The price guarantee does not apply to the following price types:
– for prices shown in non-public ( club , corporate, etc.) areas
– for prices shown on auction websites
– when using any loyalty points provided by any of the partners
6.3. The Guest can always receive information about the price of the services before starting the provision of the service at the reception of the hotel.
6.4. When communicating the prices, Service provider shall indicate the rate of tax (VAT, tourism tax) of the prices that is required by law and valid at the time of making the offer. The published prices include the statutory VAT, but do not include the tourism tax that is to be paid on the spot. Service provider may charge the Contracting party any additional fees that result from the modification of the applicable tax code (VAT, tourism tax) by prior notice.
7. Offers and discounts
7.1. Current offers and discounts are announced on the hotel website. The discounts are always for individual bookings, up to a maximum of 5 rooms
7.2. Announced discounts cannot be combined with other discounts.
7.3. Service Provider determines individual terms and conditions for bookings with special conditions, for group bookings or for events.
8. Discounts for children
8.1. For children – if accommodated in the same room as their parents – we provide the following accommodation-meal discounts:
– 0 to 4 years old: 100%
– 4 – up to 12 years old: 50% discount from the price of the adults The discount is valid if accommodated with the parents (with min. 2 guests paying full price) in the same room, cannot be used together with other discounts